Agenda

Service Delivery Committee - Tuesday, 14th March, 2023 7.00 pm

Venue: Council Offices, Bushloe House, Station Road, Wigston, Leicestershire, LE18 2DR. View directions

Contact: Democratic Services Tel: (0116) 257 2775 Email: democratic.services@oadby-wigston.gov.uk

Note: Q3 (2022/23)

Media

Items
No.	Item
	Live Stream of Meeting \| Instructions This meeting will be live streamed. Press & Public Access: YouTube Live Stream A direct link to the live stream of the meeting's proceedings on the Council's YouTube Channel is below. https://youtube.com/live/g5Vsh8OqLOs
1.	Apologies for Absence To receive apologies for absence from Members to determine the quorum of the meeting in accordance with Rule 7 of Part 4 of the Constitution.
2.	Appointment of Substitutes To appoint substitute Members in accordance with Rule 26 of Part 4 of the Constitution and the Substitution Procedure Rules.
3.	Declarations of Interest Members are reminded that any declaration of interest should be made having regard to the Members’ Code of Conduct. In particular, Members must make clear the nature of the interest and whether it is 'pecuniary' or ‘non-pecuniary'.
4.	Minutes of the Previous Meeting PDF 182 KB To read, confirm and sign the minutes of the previous meeting in accordance with Rule 19 of Part 4 of the Constitution.
5.	Action List Arising From The Previous Meeting PDF 280 KB
6.	Petitions and Deputations To receive any Petitions and, or, Deputations in accordance with Rule(s) 11 and 12 of Part 4 of the Constitution and the Petitions Procedure Rules respectively.
7.	Corporate Performance Update (Q3 2022/23) PDF 440 KB Report of the Head of Customer Service & Transformation Additional documents: Appendix 1 - Operational Update Q3 , item 7. PDF 650 KB Appendix 2 - Lightbulb Q3 Performance Dashboard , item 7. PDF 195 KB Appendix 3 - Customer Service Excellence Award Report Dec 2022 , item 7. PDF 924 KB Appendix 4 - Customer Service Statistical Analysis Q3 , item 7. PDF 541 KB Appendix 5 - Customer Experience Strategy Consultation Results , item 7. PDF 974 KB There are a further 2 documents.View the full list of documents for item 7.
8.	Customer Experience Strategy Consultation Results Presentation of the Head of Customer Service & Transformation
10.	Retained Right to Buy Receipts PDF 321 KB Report of the Housing Manager Additional documents: Appendix 1 - Right to Buy One to One Reciepts , item 10. PDF 167 KB
11.	Review of Town Centre Public Bins (2023) PDF 175 KB Report of the Safety & Resilience Officer

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