Agenda item
Corporate Performance Update (Q3 2022/23)
Report of the Head of Customer Service & Transformation
Minutes:
The Committee gave consideration to the report and appendices (as set out on pages 8 – 62 of the agenda reports pack), which asked it to note the update on the progress achieved during the third quarter against achieving the Council’s Corporate Objectives.
In response to the Chair’s query, it was confirmed that the Council carried out its own inspections of void properties rather than the contractor.
Councillor R H Adams left the meeting at 7:42pm and re-entered at 7:43pm.
By general affirmation of the meeting, it was
UNANIMOUSLY RESOLVED THAT:
The content of the report and appendices be noted.
Supporting documents:
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Corporate Performance Update (Q3 2022/23), item 34.
PDF 440 KB -
Appendix 1 - Operational Update Q3, item 34.
PDF 650 KB
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Appendix 2 - Lightbulb Q3 Performance Dashboard, item 34.
PDF 195 KB
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Appendix 3 - Customer Service Excellence Award Report Dec 2022, item 34.
PDF 924 KB
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Appendix 4 - Customer Service Statistical Analysis Q3, item 34.
PDF 541 KB
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Appendix 5 - Customer Experience Strategy Consultation Results, item 34.
PDF 974 KB
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Appendix 6 Working Groups Update, item 34.
PDF 287 KB
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Appendix 7 Forward Planning Events Calendar, item 34.
PDF 347 KB