Agenda item

Report of the Head of Customer Service & Transformation

The Committee gave consideration to the report (as set out on pages 8 – 56), which asked it to note the update on the progress achieved during the second quarter against achieving the Council’s Corporate Objectives.

Members raised queries in relation to various parts of the report, including council tax collection rates, economic regeneration funds, carpark revenues, the Private Sector Letting Scheme, the Communications and Marketing update, Customer Service call wait times and the garden and refuse waste update.

The Committee requested a report for the next meeting on the carbon neutral policy and also requested both percentages and figures be provided for the email subscriptions and engagement rates in the communication section of the Customer Service & Transformation Update.

By affirmation of the meeting, it was

UNANIMOUSLY RESOLVED THAT:

The contents of the report be noted.