Agenda and minutes

Service Delivery Committee
Tuesday, 3rd March, 2020 7.00 pm

Venue: Council Offices, Station Road, Wigston. View directions

Contact: Democratic Services  Tel: (0116) 257 2775 Email: democratic.services@oadby-wigston.gov.uk

Note: Q3 (2019/20) 

Media

Items
No. Item

45.

Apologies for Absence

To receive apologies for absence from Members to determine the quorum of the meeting in accordance with Rule 7 of Part 4 of the Constitution.

Minutes:

An apology for absence was received from Councillors Mrs R H Adams and Mrs S Z Haq.

46.

Appointment of Substitutes

To appoint substitute Members in accordance with Rule 26 of Part 4 of the Constitution and the Substitution Procedure Rules.

Minutes:

None.

47.

Declarations of Interest

Members are reminded that any declaration of interest should be made having regard to the Members’ Code of Conduct. In particular, Members must make clear the nature of the interest and whether it is 'pecuniary' or ‘non-pecuniary'.

Minutes:

None.

48.

Minutes of the Previous Meeting pdf icon PDF 180 KB

To read, confirm and sign the minutes of the previous meeting in accordance with Rule 19 of Part 4 of the Constitution.

Minutes:

By affirmation of the meeting, it was

 

UNANIMOUSLY RESOLVED THAT:

 

The minutes of the previous meeting held on 28 January 2020 be taken as read, confirmed and signed.

49.

Action List Arising from the Previous Meeting(s) pdf icon PDF 280 KB

To read, confirm and note the Action List arising from the previous meeting(s).

Additional documents:

Minutes:

The Committee was of the opinion that the narrative provided in relation to information concerning the footpath at Tendering Drive, Wigston did not provide adequate information as was requested at the previous meeting. Members therefore requested that further details regarding the liability of the land be provided at the next meeting.

 

The Chair requested that an additional item be added to the agenda in relation to the Customer Satisfaction Surveys with regards to the Council’s Cleaning Contract.

 

By affirmation of the meeting, it was

 

UNANIMOUSLY RESOLVED THAT:

 

The Action List(s) arising from the previous meeting(s) held on 26  November 2019 and 28 January 2020 be noted.

50.

Petitions and Deputations

To receive any Petitions and, or, Deputations in accordance with Rule(s) 11 and 12 of Part 4 of the Constitution and the Petitions Procedure Rules respectively.

Minutes:

None.

51.

Council Performance Update (Q3 2019/20) pdf icon PDF 807 KB

Report of the Interim Head of Customer Service & Transformation

Additional documents:

Minutes:

The Committee gave consideration to the report and appendices (as set out on pages 8 - 38 of the agenda reports pack) which asked it to note the update regarding the progress during quarter three of the 2019/20 financial year towards achieving the priorities of the Council’s Objectives together with other matters.

 

Members requested that as part of the next Council Performance Update report, further information is provided with regards to the total number of referrals and the progress of the cases in relation to Lightbulb.

 

The Committee requested that Officers ensure the Council creates a risk assessment and general action plan, which incorporates the predicted risk in relation to the Coronavirus.

 

With regards to the Council’s Homelessness Strategy, Members requested that the Council assess resources in relation to homelessness to ensure that sufficient actions are taken to meet the demand of the issue within the Borough.

 

Members suggested that with regards to paragraph 3.6 of the report, Officers should adopt an action plan regarding the target. It was requested that there should be appropriate grading of the 28 properties discussed in relation to the target, to ensure that the information is reflecting what can be achieved by the Council.

 

The Committee requested that Officers provide further information to the Borough’s Universal Credit statistics and that a break down the number of arrear cases, and information on why these cases have arisen, be provided.

 

In relation to the Citizens Panel, Members requested that a report be presented at the next meeting, to provide the Committee with information in regards to the process of the Panel, in addition to the project’s aims and objectives. 

 

The Committee was informed that due to an unforeseen decrease in staff resources, KPI BPE 33 was now holding its position and therefore held a ‘red’ status during quarter 3. Members requested that further information was to be provided from Officers and suggested that the timescale of the target be reviewed.

 

It was moved by Councillor J W Boyce, seconded by Councillor L A Bentley and

 

RESOLVED THAT:

 

The performance of the Council against its Corporate Objectives in delivering services for quarter three of 2019/20 be noted.

 

Votes For                  11

Votes Against          0

Abstentions             1

52.

Review of Borough Cemetery Policies (March 2020) pdf icon PDF 208 KB

Report of the Corporate Asset Manager

Additional documents:

Minutes:

The Committee gave consideration to the report and appendix (as set out on pages 39 - 41 of the agenda reports pack) which asked it note and consider the recommendations in relation to replacing the existing Borough Cemetery Rules and Regulations and Lawn Cemetery Policy.

 

By affirmation of the meeting, it was

 

UNANIMOUSLY RESLOVED THAT:

 

(i)       The Cemetery Rules and Regulations and the Lawn Cemetery be approved; and

(ii)     The contents of the report be noted.

Modern.gov app available
You can view upcoming public meeting documents on our website or on your iPad, Android or Windows tablet device with the free 'Modern.Gov' app.

Audio recordings of meetings
You can listen to recent public meeting recordings on our audio platform SoundCloud or on your iPad, Android or Windows device with the free 'SoundCloud' app.

Watch meetings on YouTube
You can watch live public meetings and past recordings on our YouTube Channel.