Issue - meetings

Customer Service and Transformation Update (Q3 2018/19)

 

 

Meeting: 29/01/2019 - Service Delivery Committee (Item 56)

56 Customer Service and Transformation Update (Q3 2018/19) pdf icon PDF 92 KB

Report of the Head of Customer Services & Business Transformation

Minutes:

The Committee received the report (as set out on pages 65 – 70) which asked it to note the activity within the Customer Service ad Transformation Section during the third quarter of 2018/19.

 

The Committee was advised that a communication campaign to notify residents of the requirement to renew their subscription to the garden waste service has begun. Members were informed that the Council had already received 38 renewal requests in advance. It was said that reminders would be circulated via email to customers that had provided their email address when initially signing up to the service.

 

By affirmation of the meeting, it was

 

UNANIMOUSLY RESOLVED THAT:

 

That the contents of the report be noted.