Issue - meetings

Report of the Head of Customer Services & Business Transformation

The Committee received the report (as set out on pages 64 – 67) which asked it to note the activity within the Customer Service & Transformation section during the second quarter of 2018/19.

The Committee reiterated the importance of the Council taking into account the current trends of how customers interact with the Council. A Member of the Committee enquired whether the facility to pay by Direct Debit could be extended across a wider range of Council services. Officers confirmed that there were risks and difficulties associated with this approach, largely in relation to customers potentially cancelling Direct Debits therefore impacting on income streams.

Members requested that Officers continue to provide an update on the Investors in People Action Plan. If the status remained as ‘amber’ by the next reporting period, the Committee requested that action should be taken to address this.

By affirmation of the meeting, it was

UNANIMOUSLY RESOLVED THAT:

That the contents of the report be noted.