Issue - meetings

Customer Service and Transformation Update (Q1 2018/19)

 

 

Meeting: 11/09/2018 - Service Delivery Committee (Item 27)

27 Customer Service and Transformation Update (Q1 2018/19) pdf icon PDF 86 KB

Report of the Head of Customer Services & Business Transformation

Minutes:

The Committee received the report as set out on pages 66-70 of the agenda, which asked it to note the activity within the Customer Service & Transformation section during the first quarter of 2018/19.

 

The Head of Customer Service & Transformation provided the Committee with a summary of the report.

 

The Committee noted the proposed extension of payment options currently available to residents, but requested that any new options be supported by evidence to demonstrate that they will be more accessible and not result in customers incurring additional costs.

 

The Committee expressed its satisfaction with the customer-focussed nature of the projects currently being undertaken and also the informative content of the report itself.

 

It was moved by the Chair, seconded by the Vice-Chair and

 

UNANIMOUSLY RESOLVED THAT:

 

The contents of the report be noted.