Issue - meetings

Customer Service and Transformation Update (Q4 2017/18)

 

 

Meeting: 10/07/2018 - Service Delivery Committee (Item 12)

12 Customer Service and Transformation Update (Q4 2017/18) pdf icon PDF 74 KB

Report of the Head of Customer Services & Business Transformation

Minutes:

The Committee gave consideration to the report and appendices (at pages 69 - 70) as delivered and summarised by the Head of Law and Governance which should be read together with these minutes as a composite document.

 

The Committee reiterated the need for more detailed reports regarding this service-area. In particular, it was requested that reports were to focus predominantly on the transformation-element. Officers assured the Committee that the last quarterly report confirmed the channel shift in customer queries was improving.

 

By affirmation of the meeting, it was

 

UNANIMOUSLY RESOLVED THAT:

 

The contents of the report be noted by Members.