Agenda and minutes

To receive apologies for absence from Members to determine the quorum of the meeting in accordance with Rule 7 of Part 4 of the Constitution.

An apology for absence was received from Councillors S S Athwal and G G Hunt.

To appoint substitute Members in accordance with Rule 26 of Part 4 of the Constitution and the Substitution Procedure Rules.

None.

Members are reminded that any declaration of interest should be made having regard to the Members’ Code of Conduct. In particular, Members must make clear the nature of the interest and whether it is 'pecuniary' or ‘non-pecuniary'.

None.

To read, confirm and approve the minutes of the previous meeting in accordance with Rule 19 of Part 4 of the Constitution.

By affirmation of the meeting, it was

UNANIMOUSLY RESOLVED THAT:

The minutes of the previous meeting held on Tuesday, 12 March 2024 be taken as read, confirmed and approved.

To read, confirm and note the Action List arising from the previous meeting.

None.

To receive any Petitions and, or, Deputations in accordance with Rule(s) 11 and 12 of Part 4 of the Constitution and the Petitions Procedure Rules respectively.

None.

Report of the Head of Customer Service & Transformation

The Committee gave consideration to the report and appendices (as set out pages 6 -78 of the agenda reports pack), which provided an update on the progress made during Q4 of the 2023/24 financial year towards achieving the priorities of the Council’s Strategic Objectives.

By general affirmation of the meeting, it was

UNANIMOUSLY RESOLVED THAT:

The performance of the Council against its Corporate Objectives in delivering services be noted.

Presentation of the Head of Customer Service & Transformation

The Committee gave consideration to the presentation (a copy of which is attached to this minute), which provided an update on the progress of the Customer Experience Strategy action plan.